I'm not happy with the driver that collected my parcel

Oh no! Here at Shippit, we work hard to ensure our Approved Carriers maintain a high level of service. We treat every incident seriously and believe that feedback is an important part of improving the service.

If you have any Issues or Concerns regarding the behaviour or performance of a particular driver, please let us know immediately via email so we can rectify these matters for you.

Our preference is to correct behaviour and performance issues in all situations, however if resolution fails, we can allocate an alternate carrier from our Approved Carrier network to keep you shipping happy and stress-free.

 

Pro-tip: Sharing as much detail as possible in an objective manner is really helpful in ensuring a swift resolution. 

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