Do I need to be home to receive my parcel?

In most cases yes, although this varies from delivery to delivery based on information provided by the sender. If Authority To Leave (or ATL) has been provided then there is no need for you to sign for your parcel.

Please note: our carriers will do their best to leave your parcel as intended, however if deemed unsafe to do so by the driver (eg. you live on a busy street, the delivery driver could not access your property or someone dodgy was hanging out the front of your delivery location), your parcel will not be left without a signature.

If you are unsure if ATL has been given or would like to give ATL on an order, please don't hesitate to email us at and we will be more than happy to help! Please note some carriers will require you to contact them directly to arrange ATL.

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