Why didn't the driver just leave my package at my address?

Unless specified by the Sender, all packages shipped via our Approved Carrier network require a signature upon delivery. If the delivery driver was unable to obtain a signature from someone at the delivery location then it will be kept on board with the driver for redelivery or alternatively, dropped off to a collection point.

Here are some common reasons why a driver would be unable to obtain a signature:

  • Access to the delivery drop off location was not possible
  • There was no answer at the door when buzzed / knocked
  • The drop off location is in a high traffic location where parking was unavailable
  • The driver could not locate your specific drop off location

If you gave Authority to Leave it unattended and it still wasn't delivered:

  • The drop off location was not deemed a safe place to leave the item unattended (this helps prevent damage and theft)
  • The drop off location is in a high traffic location where parking was unavailable
  • The driver could not locate your specific drop off location

 

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1 Comments

  • Avatar
    Hoang Nguyen

    Can you pls advise driver to leave parcel on the left hand side on the house behind all my bins as its only a small parcel.

    Thank you

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