Get to know Dragonfly

Dragonfly is a last-mile logistics company enabling the delivery of packages every day in three continents. Their technology platform generates optimised routes daily for independent delivery partners, providing consumers a quick, reliable, and predictable experience for the last mile of their online purchases.

The Dragonfly service provides fast, efficient deliveries for Shippit customers shipping small consumer goods.

Benefits of using Dragonfly

• Fast last-mile deliveries

• Competitive Shippit rates

• Multiple delivery choices

Services available

Shippit partner account:

• Dragonfly domestic road = Shippit standard service level

BYO account:

• Dragonfly domestic road = Shippit standard service level

Serviceability

Dragonfly currently services selected locations in NSW, VIC and QLD only.

• Sydney and Wollongong

• Melbourne

• Brisbane, Toowoomba, and Sunshine Coast

Dragonfly delivers next day within the same capital, to same state regional hubs and next state capitals. All other delivery lanes, allow an additional 1-2 days.

To check if your location is serviced, reach out to your Shippit representative or contact our Configuration Team.

Compatibility

Refer to our Carrier Services for full compatibility, limitations, and restrictions.

Dragonfly standard service

Dragonfly is suitable for:

• Small consumer goods

• Satchels and cartons

• Non perishable goods

• Non-bulky goods

• Fashion and apparel

Dragonfly is not suitable for:

• Dangerous goods

• Alcohol

• Bulky goods

• Fragile freight

• Palletised freight

• Perishable goods

• Large sports and fitness equipment

• Automotive, aviation, mechanical goods

• Industrial and agricultural goods

• Medicinal goods

Prohibited, restricted, and dangerous goods

Below is a current list of goods accepted in the Dragonfly however this is subject to change.

Prohibited goods

• Dangerous goods of any kind (regulated or limited quantity)

• Alcohol

• Live items

• Perishables and temperature-sensitive items

• Financial items or currency

• Restricted animal products

• tems requiring an adult signature

• Offensive items

• Regulated or prohibited items

• Controlled substances

• Items requiring special handling care that may cause injury to drivers or damage to other items and equipment

Restricted goods

All goods must be approved by Shippit and the carrier before you ship.

Contact your Shippit account manager, or Shippit Support to have your freight reviewed for approval.

Dangerous goods

Dragonfly does not accept dangerous goods of any kind (regulated or limited quantity).

Packaging guidelines

Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.

You can also refer to Shippit's Recommended Packaging Guidelines for more information.

Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.

Insurance

Complimentary loss or damage insurance is included when booking with Dragonfly through Shippit's account. If you have insurance included in your own BYO account, this carries over with your BYO integration as well.

Policy includes:

• Up to AU$100 replacement cost

Policy does not include:

• Shipping fees

• GST

• Excise fees

• Customer returns

Should you need to raise a claim for loss or damage please contact Shippit Support.

Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.

Pickup and collection

This section contains general information about pickup and collection with Dragonfly.

Collection

Depending on your shipping volume, your account is set up with either regular pickups or ad hoc pickups. Indicative volumes for these setups are below:

• Regular pickups

• More than 10 packages daily or more than 100 a month

• Daily pickups will be scheduled with the carrier

• Automatic pickup requests will not be sent to the carrier as your schedule will be locked in

• Ad hoc pickups

• Fewer than 10 packages daily or fewer than 100 a month

• Daily pickups will not be scheduled with the carrier

• Automatic pickup requests will be sent to the carrier upon manifesting

• If orders are booked before 10am you might receive collection on the same day, if not, collection will occur the following business day

Collection issues

Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.

Cancelling orders

Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.

Collection timeframes

When orders are booked before 11am usually the driver will present the same day, if not, the following business day.

If you have scheduled collections in place your driver will present in your 'collection window' as agreed to during activation.

Freight received by 5pm into the Dragonfly network will generally be delivered the following day (within the same capital, to same state regional hubs and next state capitals).

Contacting drivers

You're unable to contact drivers directly. Contact Shippit Support if you require support with collection.

Futile charges

If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.

Rebooking collection

If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.

If you do not have scheduled collections in place and have not booked any new orders for collection, contact Shippit Support for help with collection.

Getting pickup support

If you experience issues with collection, contact Shippit support for assistance.

Delivery

This section contains general information about delivery with Dragonfly.

Authority to leave

Dragonfly supports both signature and authority to leave (ATL) deliveries. You can select ATL when you book the order, or by using the link in the delivery notification email sent by Dragonfly.

Delivery notifications

Dragonfly send a text message and email to recipients offering them the option to enter specific delivery instructions. A text message or email notification is then sent confirming the delivery ETA.

Proof of delivery

Shippit records a completed delivery when we receive a delivered event from Dragonfly, which is visible in Shippit tracking.

Dragonfly also send a text message or email to the recipient confirming proof of delivery.

Redelivery and redirection

Recipients can book a redelivery to a new address online, after a delivery attempt has been made and a card received. Redeliveries occur on weekdays only. Dragonfly attempts redelivery four times before it is failed and returned to sender.

Return to sender

You can request that an order be returned to the sender (RTS), but must be able to reach the driver before delivery. You can't request RTS after the goods have been delivered.

Getting delivery help

If you experience issues with a delivery, contact Shippit support for assistance.

Parcel receivers can request help by clicking Get help in their Shippit notifications.

Activation

Shippit account

You will need pre-approval before shipping. Please contact our Configuration Team for assistance.

Setting up a BYO account

To set up your BYO integration, contact our Configuration Team with your account details. You will need to have all of your carrier account credentials ready.

Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.