Understanding carrier integrations

To get the most out of Shippit, you need to connect with carriers, who pick up your packaged orders from your store or warehouse and deliver them to your customers. This article describes the different types of carrier integrations that we offer, and how to get them set up.

This article covers the difference between Shippit partner carriers, and carriers where you have pre-arranged rates, that you use as a BYO carrier on the Shippit platform. For more information about individual carriers, find them in the Know your carrier collection.

Types of carrier integrations

There are two ways you can integrate a carrier into your Shippit account. You can use Shippit partner carriers to take advantage of our pre-negotiated rates. Alternatively, if you have your own pre-existing account with a carrier, you can bring those rates on to the Shippit platform, as a BYO carrier.

Shippit partner carriers

To add a Shippit partner carrier to your Shippit account, you don't need to negotiate directly with the carrier. You can turn the carrier on in your Shippit carrier settings, and immediately access our pre-negotiated rates. Shippit have arrangements with a wide range of different carriers, allowing you to take advantage of their services quickly, easily, and at a great rate.

BYO carriers

If you have your own account with a carrier, and have negotiated your own rates, you can keep your access to that carrier, by adding them to your Shippit account as a bring your own, or BYO, carrier. This allows you to use your own, pre-negotiated shipping rates, and maintain your relationships with the carrier.

Integrating carriers

You can mix and match partner carriers and BYO carriers, and use Shippit's powerful carrier allocation logic to always choose the right carrier, at the right rate, for every single order. For more information about how Shippit carrier allocation works, see the carrier allocation article.

Integrating a Shippit partner carrier

1. Log in to your Shippit account.

2. Open the drop-down menu in the top right of your screen, and click Settings.

3. Click Carriers to go to the carrier settings for your store.

4. Find the carrier you want to enable.

5. Click Manage next to the carrier name. This opens a page listing the services that the carrier offers. For example, Allied Express might show Allied Express (their standard service level) and Allied Express Same Day (their priority service level).

6. Use the toggle next to each service to turn it on or off. If a service doesn't have a toggle, Shippit needs to configure it for you - click the contact support link on the page to get started.

Integrating a BYO carrier

To enable a BYO carrier, you need to provide our team with some information so that they can connect your account. Email the Shippit configuration team and include the following information:

• Your Shippit store name

• The name of the carrier you want to connect

• Your account number with the carrier

• Your carrier rate card, if you have it

• Any other relevant information, such as your carrier contact person

Our team review your details and usually gets back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.

Troubleshooting

This section contains information about some common issues you might encounter with integrating carriers. If you can't find an answer to your question here, get in touch with Shippit support.

I can't turn the carrier on in the carrier settings page

Check the carrier's status and the service's status — these tell you what needs to happen first. Find an explanation of all carrier and service statuses in the carrier allocation article.

If the carrier isn't listed at all, you might need to have us enable it for you on your account first. Get in touch with Shippit support to get started.

The new carrier isn't showing up in my ecommerce or warehouse platform

Check that you have enabled the carrier in your carrier settings, and that you have mapped the service level to the service level used by your ecommerce or warehouse platform. For more information, find your platform in the integrations collection.

I'm not getting the shipping rates that I expected

If you are using a Shippit partner carrier, contact Shippit support to find out why you might be charged a different rate.

If you are using a BYO carrier, discrepancies can be caused by problems with the internal rate card. Contact Shippit support for help with updating your rate card and identifying any underlying issues.

Carriers also charge a range of additional fees and surcharges, which can be the result of declaring package sizes incorrectly, or for deliveries that require additional handling. For a comprehensive list of the different fees charged by carriers, see the carrier surcharges article. For more information about misdeclaration charges, see the misdeclarations article.

I'm getting an error when I try to book an order with my new carrier

This can happen for a variety of reasons. Check the Shippit status page to see if there are any known issues. You can also keep an eye on carrier performance using the Carrier updates collection. For all other issues, contact Shippit support.