Get to know VT Freight Express

An Australian company established in 2010, VT Freight Express (VTFE) provides express freight services throughout Victoria, Tasmania, South Australia, Western Australia, Northern Territory, ACT, and Southern NSW. VTFE specialise in delivering parcels, skids and palletised freight.

Benefits of using VTFE:

• Good serviceability Australia wide

• Fast delivery of big and bulky freight

Services available

BYO account

• VTFE standard = Shippit standard service level

Compatibility

See the carrier overview matrix for full compatibility, limitations, and restrictions.

VT Freight Express is suitable for:

• Parcels

• Skids

• Palletised freight

Not suitable for:

• Satchels

• Dangerous goods

Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier surcharges article.

Insurance

Complimentary loss or damage insurance is not included when booking with VT Freight Express through Shippit unless you have it included in your own BYO account. Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.

Serviceability

For VTFE standard:

• Australia metro

Freight profile

Freight profile for VTFE standard:

• Large and bulky freight

• Cartons

• Consolidated freight

• Palletised freight

Do not use VTFE standard for:

• Satchels

• Dangerous goods

Prohibited, restricted, and dangerous goods

You can't ship any dangerous goods with VT Freight Express.

Packaging guidelines

Wrap your items in a way that ensures safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.

For more information about packaging, see the Shippit recommended packaging guidelines.

Pickup and collection

Depending on your shipping volume, you can arrange to have regular collections, or ad-hoc pickups.

Cancelling orders

You can cancel orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.

Rebooking collections

If you have scheduled collections, and a driver misses packages, you do not need to rebook the collection. Any missed packages are collected on the next collection day.

If you have ad-hoc collections, and you require a rebooking, contact Shippit Support to arrange it.

Getting collection help

If you experience problems with collections, contact Shippit Support to engage with the carrier directly.

Delivery

Authority to leave

VT Freight Express supports both signature and authority to leave (ATL) deliveries. You can select ATL when you book the order, or by using the link in the delivery notification email sent by VT Freight Express.

Proof of delivery

Shippit records a completed delivery when we receive a delivered event from VT Freight Express, which is visible in Shippit tracking.

Redelivery and redirection

Recipients can book a redelivery to a new address online, after a delivery attempt has been made and a card received. Redeliveries occur on weekdays only. VT Freight Express attempts redelivery four times before it is failed and returned to sender.

Return to sender

You can request that an order be returned to the sender (RTS), but must be able to reach the driver before delivery. You can't request RTS after the goods have been delivered.

Getting delivery help

If you experience problems with deliveries, contact Shippit Support to engage with the carrier directly.

Activation

We currently only offer a BYO account configuration with VT Freight Express through Shippit, using your own BYO carrier account. To set up your integration, email the Shippit configuration team with these details:

• Account number

• Account manager name and contact

Our team review your details and usually gets back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.