Get to know CBD Express (Couriers by demand)

Couriers By Demand (CBD) Express is an Australian logistics provider offering a comprehensive range of same-day, national, and international delivery services. Operating out of major hubs like Sydney, Melbourne, and Brisbane, they specialise in time-critical solutions including legal couriers and specialised flower deliveries.

Benefits of using CBD Express:

• Good serviceability Australia wide

• Competitive rates for standard delivery

• Available with both Shippit partner rates, or as a BYO account

Services available

Shippit partner rates

• CBD Standard = Shippit standard service level

BYO account

• CBD Standard = Shippit standard service level

Compatibility

See the carrier overview matrix for full compatibility, limitations, and restrictions.

CBD Express is suitable for:

• Satchels, cartons, and small consumer goods

• Food and beverages

• Alcohol with prior approval

• Consolidated, unpalletised freight

• Dangerous goods - limited with prior approval from the carrier ensuring you are compliant with dangerous goods packaging and labelling guidelines. For more information, see the dangerous goods article.

Not suitable for:

• Heavy bulky freight or pallets

Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier surcharges article.

Insurance

Complimentary loss or damage insurance is not included when booking with <carrier name> through Shippit unless you have it included in your own BYO account. Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.

Serviceability

For CBD Standard:

• Australia wide

For CBD Standard:

• Australia metro cities only

Freight profile

Freight profile for CBD Standard:

• Satchels and cartons

• Consolidated freight

• Alcohol

• Food and beverages

• Perishables

• Limited dangerous goods

Do not use CBD Standard for:

• Pallets

Prohibited, restricted, and dangerous goods

This section contains information about goods that are prohibited and restricted in the <carrier name> network. This list is subject to change. For the most up-to-date information please always refer to CBD Express important doucmentation.

For more information about the different types of dangerous goods, see the Prohibited and restricted items article.

Prohibited goods

• Bulky goods over 25kg

• Palletised freight

• Any freight that may pose a danger of injury to the courier or a member of staff because it has sharp or jagged edges, is not adequately packaged, or cannot be handled safely

Restricted goods

• Goods containing lithium batteries of any description, including laptops, mobile phones, power tools, toys, cameras and watches.

• Alcohol must be pre-approved by Shippit and the carrier before shipping.

Dangerous goods

You can only ship dangerous goods with <carrier name> with prior approval.

Check the <carrier name guidelines> for accepted dangerous goods and limitations, and seek approval from <carrier name> to ship dangerous goods. When you have received approval from Australia Post, contact the Shippit configuration team to configure your Shippit account.

Packaging guidelines

Wrap your items in a way that ensures safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.

For more information about packaging, see the Shippit recommended packaging guidelines.

Pickup and collection

Depending on your shipping volume, you can arrange to have regular collections, or ad-hoc pickups.

Cancelling orders

You can cancel orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.

Rebooking collections

If you have scheduled collections, and a driver misses packages, you do not need to rebook the collection. Any missed packages are collected on the next collection day.

If you have ad-hoc collections, and you require a rebooking, contact Shippit Support to arrange it.

Getting collection help

If you experience problems with collections, contact Shippit Support to engage with the carrier directly.

Delivery

<Carrier name> sends a text message and email to recipients offering them the option to enter specific delivery instructions. A text message or email notification is then sent confirming the delivery ETA.

Authority to leave

<Carrier name> supports both signature and authority to leave (ATL) deliveries. You can select ATL when you book the order, or by using the link in the delivery notification email sent by <carrier name>.

Proof of delivery

Shippit records a completed delivery when we receive a delivered event from <carrier name>, which is visible in Shippit tracking.

Redelivery and redirection

Recipients can book a redelivery to a new address online, after a delivery attempt has been made and a card received. Redeliveries occur on weekdays only. <Carrier name> attempts redelivery four times before it is failed and returned to sender.

Return to sender

You can request that an order be returned to the sender (RTS), but must be able to reach the driver before delivery. You can't request RTS after the goods have been delivered.

Getting delivery help

If you experience problems with deliveries, contact Shippit Support to engage with the carrier directly.

Activation

You can activate <carrier name and service level> in your account to get access to Shippit's rates.

Adding <carrier name> as a carrier in Shippit

1. Log in to your Shippit account.

2. Open the drop-down menu in the top right of your screen, and click Settings.

3. Click Carriers to go to the carrier settings for your store.

4. Under <category>, find <carrier name>, and toggle the switch on.

<<Image file: screenshot of carrier settings page. 500px, centred, alt=”The Carrier settings page, showing the <category> section, with <carrier name> toggled on.”>>

You can also integrate CBD Express using your own BYO carrier account. To set up your integration, email the Shippit configuration team with these details:

• Account number

• Account manager name and contact

Our team review your details and usually gets back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.

Service codes

Service codes currently available

These service codes are accurate at [Month], [Year]. We do our best to keep information up-to-date, but codes are subject to change. For the latest service codes, contact your carrier account manager.

• <Service code>

• <Service code>