Get to know Smart Routing Bulky
Updated 6 months ago
SmartRouting Bulky (SRB) allows you to easily ship big and bulky orders to your customers. SmartRouting is Shippit's proprietary multi-carrier delivery service, which uses smart technology to seamlessly connect multiple logistics service partners (LSPs), and take the hassle out of multi-leg shipping.
Use SmartRouting Bulky to easily manage multi-leg shipments of big and bulky goods.
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
Benefits of using SmartRouting Bulky
Servicing most major cities and suburbs across Australia
Competitive rates for bulky, palletised freight
Ideal for pallet transfers between business to business (B2B)
Ideal for consolidated goods that are placed on a pallet, and usually broken down at the depot for individual delivery to consumers
Loose heavy, long, or oddly shaped items (generally over 25kg) which need to be put on a pallet or skid
Services available
Shippit partner account:
SmartRouting Bulky standard service = Shippit standard service level
Signature, Authority to leave
BYO account:
Not available
Serviceability
SmartRouting Bulky services major cities and suburbs across Australia:
ACT: Canberra and surrounding regions
QLD: Gold Coast, Brisbane, and Sunshine Coast regions
NSW: Sydney, Wollongong, Newcastle, and mid-western regions
SA: Adelaide region
VIC: Melbourne and surrounding regions
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
SmartRouting Bulky standard service
Max dead weight | 250kg |
|---|---|
Max cubic weight | 250kg |
Max length | 3m |
SmartRouting Bulky is suitable for:
Bulky and palletised freight
Bulky consumer deliveries (B2C)
Pallet transfers between business to business (B2B)
Ideal for consolidated goods that are placed on a pallet, and usually broken down at the depot for individual delivery to consumers
Loose heavy, long, or oddly shaped items (generally over 25kg) which need to be put on a pallet or skid
SmartRouting Bulky is not suitable for:
Fragile goods such as glass and mirrors
Perishables or live goods
Dangerous goods
Alcohol
Pharmaceutical supplies or products including scheduled medications
Pet food and supplies
Food and beverages
Prohibited, restricted, and dangerous goods
This section contains a current list of goods accepted in the SmartRouting Bulky network ,however this is subject to change. Always refer to this article for the most up-to-date SmartRouting Bulky guidelines.
Prohibited goods
Fragile goods such as glass and mirrors
Perishables or live goods
Dangerous goods
Alcohol
Pharmaceutical supplies or products including scheduled medications
Pet food and supplies
Food and beverages
Restricted goods
All restricted and dangerous goods must be approved by Shippit and the carrier before you ship.
Contact your Shippit account manager, or Shippit Support to complete a restricted and dangerous goods form and receive approval.
Palletised freight
Refer to these articles for further information:
Dangerous goods
SmartRouting Bulky does not accept dangerous goods of any nature.
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
For more information about packaging, see the recommended packaging guidelines article.
For more information about shipping bulky freight, see the shipping bulky goods article.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the carrier surcharge article.
Insurance
Complimentary loss or damage insurance is not included when booking with SmartRouting Bulky.
You can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.
Pickup and collection
This section contains general information about pickup and collection with SmartRouting Bulky.
Collection
Depending on your shipping volume, you may be eligible for scheduled pickups, such as daily collections. Shippit coordinates your custom pickup schedule during set up and activation.
Collection issues
Contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.
Cancelling orders
Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.
Collection timeframes
Shippit coordinates your custom pickup schedule during set up and activation.
Contacting drivers
You're unable to contact drivers directly. Contact Shippit Support for assistance with collection.
Futile charges
If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply.
Pallet pickups
Your pickup cadence is agreed on and set up during activation. Some carriers might send a driver out before first pickup to meet the staff at the location, especially if induction or special pickup needs are applicable. Otherwise, Shippit will arrange your pickup schedule and you can expect the driver to arrive in the agreed window.
It's crucial that goods are in an accessible location. When operating out of a warehouse, cages should be easily accessible and labelled for the drivers.
Pallets should be ready to be forklifted onto the truck to avoid wait times and surcharges. If a forklift is not available at either pickup or delivery, you must notify Shippit so that we can arrange with the carrier. You might be charged surcharges for pickup and delivery locations that do not have forklifts, or the capability to load or accept pallets independently.
Rebooking collection
If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.
If you do not have scheduled collections in place and have not booked any new orders for collection, contact Shippit Support for assistance with collection.
Getting pickup support
If you experience issues with collection, contact Shippit Support for assistance.
Delivery
This section contains general information about delivery with SmartRouting Bulky.
Authority to leave
ATL must be enabled at the time of booking and cannot be applied in flight. Goods will be left in a safe place unless the driver deems it unsafe.
Delivery choices
Shipments will be delivered with ATL if applied at the time of booking otherwise a signature will be required. If the customer is not home to receive delivery, goods are returned to the depot for redelivery.
Proof of delivery
SmartRouting Bulky provides Proof of Delivery (POD) for all shipments and a photo POD for those delivered with ATL where possible.
Shippit records a completed delivery when we receive a 'completed' scan from the carrier which is visible in our Shippit tracking. If your POD is not available, contact Shippit Support for assistance.
Redelivery and redirection
Redelivery can be booked by the Shippit support team once the relevant information has been obtained. This includes the correct address, knowledge of when the receiver is home, and whether access is open for delivery.
Contact Shippit Support for assistance.
Return to sender
Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.
Once goods are delivered we're unable to request return to sender. Contact Shippit Support for assistance.
Getting delivery support
If you experience issues with a delivery, contact Shippit Support for assistance.
Parcel receivers can request help by clicking Get help in their Shippit notifications.
Activation
Shippit account
You will need pre-approval before shipping, please contact our Configuration Team for assistance.
All restricted, dangerous, and bulky/palletised goods must be approved by Shippit and the carrier before you ship.
Contact your Shippit account manager, or the Shippit Configuration team to complete the relevant forms and receive approval.
Refer to these articles for further information:
Setting up a BYO account
We currently do not offer a BYO integration for SmartRouting Bulky.
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