🌏 This content is for Shippit customers located in Singapore, Malaysia, and elsewhere throughout South-East Asia.
Cash on delivery (COD) is a payment method where customers pay for their orders in cash when they receive them. This is a popular payment method in Southeast Asia, as it allows customers who do not have access to credit cards or bank accounts to make online purchases.
This article covers some common actions that you might need to do while working with COD orders. For more information about setting up to accept COD, see the Understanding COD article.
This guide covers three main actions involving an already created Cash on Delivery (COD) order:
Editing COD Amount
Identifying COD Orders
Identifying COD Orders from the Customer View
To know how to create a COD order, click here.
Editing COD Amount
To edit the amount specified for the courier to collect after a COD order has been in created in Shippit, you need to:
Go to Settings > Pick & Pack
Turn the toggle switch ON for Show Packing Confirmation for All Orders
Go back to the New Orders tab
Click on the individual Confirm button at the far right end of the order row
In the dialogue box that will appear, edit the Total COD Amount field
Click Continue
Steps 1-2 need to be done only once; and remember that your Total COD Amount must always be equal or greater than the total Price of goods Packed. Shippit does not expect the Total COD Amount to be the sum of all the Prices of all goods Packed - it the Total COD Amount could be equal or greater than the sum.
For international COD orders, Shippit will not be displaying Customs Duties and Taxes in its user interface. This means that the Total COD Amount displayed in Shippit is not the Final COD Amount for international orders. In this case, the COD compatible carrier is responsible for advising the recipient of the Final COD Amount that will include the Customs Duties and Taxes.
Identifying COD Orders
Once an order is confirmed from the New Orders tab, you can start identifying it against all your other orders by the blue icon showing a hand receiving a dollar coin.
If a confirmed COD order that has reached the Ready to Ship tab is Cancelled, the version of the order that moves back to the New Orders tab is no longer considered a COD order. This means that the best way to bring a COD order back to the New Orders tab is by recreating/syncing it.
If a booked COD order that has reached the Track tab is Re-ordered, the duplicate that appears in the New Orders tab is not a COD order. This means that the best way to bring a COD order back to the New Orders tab is by recreating/syncing it.
Identifying COD Orders from the Customer View
Customers can see that their upcoming delivery is for a COD order through the Payment Method line that appears in the customer track page, just before the courier information.
If you encounter any issues in managing a COD order, please email [email protected].