My parcel has been collected but the status hasn't updated!

Check your settings! If you have enabled 'automatically show in transit' then your parcels will automatically show ‘in transit’ sending instant notifications to your customers.

Don't panic! Please check the courier website for tracking before raising concerns as the tracking will update the Shippit status once the goods are picked up by the driver.

If goods are not collected within the correct timeframe contact our support team hello@shippit.com so we can check what’s happening.

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