To help take the stress out of shipping, we simplify the tracking experience with a few key status updates, but sometimes it may take a bit longer than normal for your parcel to arrive.
Has your order been In Transit for days?
We try to simplify the tracking experience by showing a few key shipping statuses, which means that we won't update you every time your package passes through another depot or facility. Often this may mean your parcel will spend a while In Transit as it passes through different checkpoints.
Is your package With Driver?
Typically, packages onboard for delivery should be delivered within the same day. However, there may have been difficulties in finding your address or a driver may have hit a delay. Any deliveries missed by a driver are typically completed the next business day.
What does Awaiting Collection mean?
Your driver attempted a delivery but could not leave your package, so your parcel is now ready for collection at a local pickup location. Check your email inbox for instructions on collecting your package.
I'm having a different tracking issue
Get in touch with our team using the in-app chat bubble, or send us a note at firstname.lastname@example.org