My order is still inside of the delivery date   

To help take the stress out of shipping, we simplify the tracking experience with a few key status updates, but sometimes it may take a bit longer than normal for your parcel to arrive.

Your Shippit order link should update as soon as the courier scanning changes so your Shippit tracking link will keep you up-to-date.

Has your order been In Transit for days?

We try to simplify the tracking experience by showing a few key shipping statuses, which means that we won't update you every time your package passes through another depot or facility. Often this may mean your parcel will spend a while In Transit as it passes through different checkpoints.

Is your package With Driver? 

Typically, packages onboard for delivery should be delivered within the same day. However, there may have been difficulties in finding your address or a driver may have hit a delay. Any deliveries missed by a driver are typically completed the next business day.

What does Awaiting Collection mean?

Your driver attempted a delivery but could not leave your package, so your parcel is now ready for collection at a local pickup location. Check your email inbox for instructions on collecting your package.

My order is outside of the delivery date, help!   

If the ETA on your Shippit order has past and you've not received your parcel we first suggest contacting the courier first for a more accurate ETA, their contact details should be in your latest dispatch email.

Although, not normal, sometimes delays of 1-2 days can happen. Anything longer than this isn't normal and our Delivery Support Team are on standby to help. Lodge an investigation with us here



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