Spending forever 'In Transit'?
Shippit aims to provide you with the most important updates, keeping your tracking information jargon-free and useful. Often this may mean your parcel will spend a while "In Transit" as it passes through different depots and checkpoints.
Spending too long 'With Driver'?
Typically when a package is on board for delivery, it should be delivered within the same day. Sometimes, things don't go according to plan. The delivery driver may have had difficult finding your address or may have been so overloaded they ran out of time to deliver your item before close of business. These typically get delivered on the next business day.
Sitting in 'Delivery Attempted' or 'Awaiting Collection'?
This means your delivery did not get completed and is now waiting on you to arrange for re-delivery or collection at a local pickup location. Shippit sends emails to advise you on what to do in these events.
If you think there is a problem with your delivery, please send us an email directly at firstname.lastname@example.org and one of our helpful support team members will get back to you in a jiffy!