Once a parcel is already in transit, there is a small window to request a redirection if there was any kind of mistake or error in the initial shipment. This often results in a fee and delay in delivery, so our team does recommend checking twice and shipping once.
A change of address typically requires the creation of a new shipment and a charge to the original sender.
If you are receiving a package, please contact your sender, who will then contact Shippit to authorise the additional charge.
- It may be too late to redirect your parcel
- If you redirect a parcel, there may be a resulting fee and delay
- If you are a recipient, your sender must authorise any redirection or change
- It may be easier to ask the carrier to hold the parcel at their depot
The fine print
- Any changes made to a delivery address can take 24-72 hours to take affect.
- There is no guarantee that a redirection will be possible once a package is in flight, and in some cases the goods may still be delivered to the original address if the driver is not intercepted in time.