Once a parcel is already in transit, re-direction isn’t always easy!
A change of address normally requires a new label and the Sender will be charged for a redirection, so you’ll need to confirm this with the sender directly.
The Sender will then send us an email to authorise the additional charge.
If you’re not going to be home you can opt to have the goods left in a safe place instead.
Simply contact the courier directly using your Shippit dispatch email where you’ll find a handy link.
Can’t find the email, simply contact the courier online or by calling them directly.
- Any changes made to a delivery address can take 24-72 hours to take affect.
- If you’re no longer at this address, call the courier asap before delivery and request they hold onto the parcel at the depot until further instruction.
- There is no guarantee when changing the address, in some cases goods may be delivered to the original address if the driver is not intercepted in time.