Delays are annoying, we get it!
Shippit will provide you with an estimated delivery date which you can see when logged into Shippit.
We’ll also send your customer's notifications (if switched on) to keep them up to date throughout the delivery process.
Parcel taking too long to reach it’s destination?
This often arises when a parcel has spent a too long in a particular state such as "In Transit".
Here at Shippit we try keep shipping as simple as possible - this means we hide the jargon our carrier tracking systems tell us and wrap it up into simple status updates.
These could be things like depot transfers, data interchanges and all other sorts of fun stuff.
Ok, got it, but the status hasn't moved?
On occasion, unexpected delays can occur but we hate slow deliveries as much as you do!
That’s we’ve built our Delivery Delay Avoidance system which actively monitors every delivery to ensure delays are minimised - flagging exceptions so our support team can get onto them quick smart.
Please note: If the delivery progress is stuck in either a "Delivery Attempted" or an "Awaiting Collection" state, this means we are waiting on the recipient to act on information we have provided them.
Reach out via firstname.lastname@example.org so our support team can look into with the courier