Why is Shippit sending me an email?

Lucky you! Your Sender has chosen to use Shippit's simplified delivery service to help get your package to you.


Whilst we don't physically deliver your package, we make sure it gets to you with the least amount of frustration and the maximum amount of information. We sit in between the retailer, the courier and you to keep things flowing.


How do we do that?


  • We proactively manage every delivery, identifying issues before they become problems.
  • We simplify delivery tracking regardless of who delivers your package.
  • We keep you in the loop via email and SMS at key stages of the delivery.
  • We have a friendly support team that is happy to answer any questions you may have during your delivery.
  • We ask recipients like you to rate their delivery experience so we can keep our couriers honest and maintain our high recipient satisfaction rating.


Does it work?


For an industry where 1 in 2 deliveries fail to reach their receiver first go, Shippit has reduced this to about 1 in 7 deliveries (which are typically redelivered to the recipient 24 hours later). As a result, our current recipient satisfaction rating sits at 99.1%.

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