Why didn’t the driver just leave my parcel at my address?

Unless specified by the Sender, all packages shipped via our Approved Carrier network require a signature upon delivery. If the delivery driver was unable to obtain a signature from someone at the delivery location then it will be kept on board with the driver for redelivery or alternatively, dropped off to a collection point.

 

Here are some common reasons why a driver would be unable to obtain a signature:

 

  • Access to the delivery drop off location was not possible
  • There was no answer at the door when buzzed / knocked
  • The drop off location is in a high traffic location where parking was unavailable
  • The driver could not locate your specific drop off location

 

If you gave Authority to Leave it unattended and it still wasn't delivered:

 

  • The drop off location was not deemed a safe place to leave the item unattended (this helps prevent damage and theft)
  • The drop off location is in a high traffic location where parking was unavailable
  • The driver could not locate your specific drop off location

 

The easiest way to arrange re-delivery is to contact the courier directly. 

This can be done online or via phone.

Couriers Please

https://www.couriersplease.com.au/ship/redeliver or 1300 361 000

Fastway

https://www.fastway.com.au/

TNT

http://www.swmy.com.au/

Australia Post

https://auspost.com.au/parcels-mail/track.html#/track

DHL

http://www.dhl.com/en/express/tracking.shtml

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