Address Changes or Redirections

After an order is in transit it’s not always easy to change the address.

If you notice an error it’s best to contact our support team right away so we can try catch it before delivery.

 

Here’s the lowdown on re-directions or address changes, any issues ask our support team for advice!

 

Shows IN TRANSIT but not carded.

  • Contact our support team so we can try to catch the order before it leaves the next depot as we may be able to change the address without any charges.
  • Note: re-directions can alter the delivery ETA by 24-72 hours.

 

Tracking shows ‘third party or onforwarded’

  • This means the parcel has already been given to a third party agent to complete delivery. Re-direction is not possible. Goods can be returned to sender or continue on for delivery where you can then book a return from Shippit.
  • If the customer is no longer at this address please contact Shippit asap so we can try to have the goods returned to sender

 

Order shows ‘card left or delivery attempted’

  • Any changes to the delivery address now require a new label.
  • This cost is charged to your account.
  • Note: re-directions can alter the delivery ETA by 24-72 hours.

 

Order shows ‘out for delivery’ or ‘onboard with driver’

  • This means the driver already has goods on board for delivery and we cannot change the address
  • Once the goods are delivered you have the option to create a RETURN if need be
  • If the customer is no longer at this address please contact Shippit asap so we can try to have the goods returned to sender
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