Don't stress! If a parcel has been collected, and the Shippit status has not updated, this can happen when:
- The tracking data for the parcel has not been sent to the Shippit system (from the carrier).
What to do:
- Use the Carrier ID to track the parcel directly on the Carrier website.
- Get in touch with our support team via firstname.lastname@example.org so that we can ensure the tracking is up-to-date