Before pressing the panic button - remember we’ve got your back!
Getting in touch with Shippit is easy, here’s how to call SOS:
- General queries: simply email our support team via firstname.lastname@example.org - we aim to respond within 2-3 hours
- Urgent or tech issues: we provide online chat support to our merchants, when logged into your account simply hit the chat icon to speak with us live.
Note: Due to the volume of support enquiries, phone support is limited to Large & Enterprise subscription holders.