1. Connecting your eBay store with Shippit
1.1. Login to your Shippit account, and navigate to Settings > Integrations via the drop-down arrow on the top right of your screen.
1.2. Select eBay from the list of integrations
1.3. Click “CONNECT MY EBAY STORE”
1.4. A popup window will open. If not, click the link next to “Don’t see a popup to connect your store?”
1.5. Enter your eBay account credentials, then click “Sign In”
1.6. Click “Agree” to the prompt on the next page
1.7. You will be taken back to Shippit, and should see two confirmation messages appear, stating that your eBay orders will now be automatically synced to Shippit, and that orders fulfilled by Shippit will be automatically updated with tracking information.
After successfully integrating, configure your eBay Integrations Settings on Shippit
(Settings > Integrations > eBay Integration Settings)
2.1 Auto-Sync New Orders: This determines whether new orders that are currently awaiting postage are automatically imported to Shippit, and is set to “Yes” by default.
2.2 Default Email: The default email address that will be used for order details that do not contain a customer’s email address.
2.3 Shipping Method Mapping: Map your existing shipping methods to a Shippit carrier or service class.
3.1 Fulfill Orders: Enabling this option will have fulfillments completed in the Shippit Platform. Automatically update an order status to 'Completed'. Shipment details will also be updated in an order record. This is set to “Yes’ by default.
Shippit Connect Overview
Shippit Connect is our middleware platform that lets you observe the history of orders and fulfillments that have been synced to/from Shippit. You can also update the Order and Fulfillment settings for the eBay integration here too.
The main use of this platform is to perform the following functions:
Observe your order sync history and see which orders successfully were sent to Shippit including any that failed
Observe your fulfillment history and see which orders successfully were sent to eBay including any that failed
Update your integration settings
Import an order by "Order ID"
Import an order by "Created Date"
4. Accessing Shippit Connect
4.1. To get to Shippit Connect, log in to your Shippit store and navigate to Settings > Integrations and click "LAUNCH CONNECT"
4.2. Once in connect, you can re-configure your eBay integration settings and start viewing your order sync & fulfillment history
5. Importing orders from within Shippit Connect
5.1. On the top right, click on the Import Orders button to run a manual import of any order orders pending fulfilling from your selected locations in your settings.
5.2. You should see a green bar at the top of the page showing you how many orders are being processed.
you can also sync your orders manually by:
- Order number
- Created date
6. Sync by Order Number
6.1. Type in the eBay order number to be imported (Note: this is a concatenation of the item ID and the transaction ID)
6.2. Click Import Order
7. Sync by Created Date
7.1. Enter the date and time of order creation from which you wish to import orders
Note: The "Re-Import previously imported orders" checkbox will allow you to bring in orders you have already synced across
7.2. Click Import Orders
Why didn’t my order sync to Shippit?
This could be due to a couple of reasons:
Check the user and delivery address details of the order are correct.
Confirm you have the appropriate carriers enabled in Shippit e.g. international carriers.
Confirm to see if payment has been captured.
Why am I not receiving tracking updates for the orders I have booked through Shippit?
Check your Shippit Fulfilment Settings in eBay to see if they are enabled. If so, check your Shippit Webhook URL in Shippit. If empty, re-register your Webhook by disabling Fulfilment Settings in eBay, and then re-enabling.
What information is sent back from Shippit when an order is fulfilled?
The order is marked as “Posted”
- The date it was posted on
- The tracking number
The carrier is updated to “Shippit”
What is my order sales reference number?
The order sales reference is a concatenation of the item ID and the transaction ID in the following format:
Item ID-Transaction ID *
Note that the transaction ID is located in the URL of the sales record.
Where are the dimensions pulled from?
Dimensions are pulled from the “Package weight & dimensions” field (not the Item Specifics field).
eBay Tips & Tricks
eBay imposes a 90-day limit for orders that are manually imported by created date.
Shipping method mappings are pulled from the API in real-time.
If you are having trouble accessing Selling Manager Pro (free with a Premium/Anchor Store subscription), try editing a listing and then cancelling the edit.
You can locate the tracking number on both the Sold view of Selling Manager (Pro), and within the “Sale status & notes” of the sales record.