Found something that doesn't seem quite right with our platform?
Let us know by contacting Support@shippit.com
The more information provided, the better we are able to look into the potential bug you've found.
Below is a template that helps our support team efficiently look into the bug.
I've included the template and an example below that, we understand that the bug you are experiencing may be unique to you.
Shippit store name -
Contact name -
Contact email -
Summary of the issue -
Issue details -
Specific order references -
Shippit store name - Alex Staging store
Contact name - Alex Esterman
Contact email - Alex@shippit.com
Summary of the issue - Duplicate orders syncing to Shippit
Issue details - my orders are syncing across to Shippit twice
Specific order references - 282743406964
Integration/Platform - eBay
Screenshots - N/A