Your return policy controls the various scenarios customers are authorised to automatically obtain a shipping label via the returns portal, or need to have their request manually reviewed and approved by your team before obtaining a label.
The Shippit return policy relates to the issuance of the shipping return label. It does not control the scenarios a customer is eligible for refund, exchange, etc...
There are four key aspects of the Shippit return policy:
1. Return policy window: indicates the maximum number of days from the date of purchase that a customer can make a return request via the portal and automatically obtain a shipping label. After this time, the request will be displayed in the ‘New requests’ column for you to review and approve or reject.
NOTE: The portal will also show the last ‘eligible for return’ date to customers, and let them know the request will be reviewed by your team after this date.
2. Reasons for return: list the reasons you would like the customer to select from in the returns portal
3. Conditions for return: list the conditions you would like the customer to select from in the returns portal
NOTE: Below is what the portal will look like from the customer's end.
4. Return rules: define the combinations of reason and conditions where you would like customers to automatically obtain a return shipping label in the portal (provided it is within the return window).