How do I set up my Shippit return policy

Your return policy controls the various scenarios customers are authorised to automatically obtain a shipping label via the returns portal, or need to have their request manually reviewed and approved by your team before obtaining a label.

 

The Shippit return policy relates to the issuance of the shipping return label. It does not control the scenarios a customer is eligible for refund, exchange, etc...

 

There are four key aspects of the Shippit return policy:

1. Return policy window: indicates the maximum number of days from the date of purchase that a customer can make a return request via the portal and automatically obtain a shipping label. After this time, the request will be displayed in the ‘New requests’ column for you to review and approve or reject.

pasted_image_0.png

 

NOTE: The portal will also show the last ‘eligible for return’ date to customers, and let them know the request will be reviewed by your team after this date.

returning_2_items_copy.png

 

2. Reasons for return: list the reasons you would like the customer to select from in the returns portal

 

3. Conditions for return: list the conditions you would like the customer to select from in the returns portal

pasted_image_0.png

 NOTE: Below is what the portal will look like from the customer's end.

reasons_conditions.gif


4. Return rules: define the combinations of reason and conditions where you would like customers to automatically obtain a return shipping label in the portal (provided it is within the return window).

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.