1. ‘In policy’ pre-approved requests: Return requests that have been approved automatically based on your return rules appear in the ‘Processing’ tab. You won’t need to do anything until your customer returns the item. Any unauthorised requests that have been manually approved can also be tracked in the ‘Processing’ tab.

2. ‘Out of policy’ requests: Return requests that don’t meet your return rules and require approval appear in theNew Requests’ tab. Remember, you are deciding whether to approve the customer’s request for a shipping label, not for a refund, exchange, etc...

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