Shippit Help Centre
Returns
Managing Returns

What happens when I approve a return request

You’ll be able to select the return method for the customer. The request moves to the ‘Processing’ tab and the customer is automatically sent an email with instructions on how to return the item along with the shipping label attached.

NOTE: Below is an example of what your customers will receive once approved.

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Articles in this section

How do I manage Returns within Shippit
How do I track the status of incoming returns
How do I track my return requests
Approve or reject an unauthorised return request
Where can I view the track page for return delivery
What information appears in the ‘Completed’ tab
What are the possible track statuses displayed in the ‘Processing’ tab
What manual actions are available in the ‘Processing’ tab
What happens if I reject a return request
What happens when I approve a return request