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Can I customise the rejection reasons
No, the rejection reasons are the same for all merchants.
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Articles in this section
How do I manage Returns within Shippit
How do I track the status of incoming returns
How do I track my return requests
Approve or reject an unauthorised return request
Where can I view the track page for return delivery
What information appears in the ‘Completed’ tab
What are the possible track statuses displayed in the ‘Processing’ tab
What manual actions are available in the ‘Processing’ tab
What happens if I reject a return request
What happens when I approve a return request