What manual actions are available in the ‘Processing’ tab

You can manually action the following for each return request:

  • Product received: indicates the item as ‘received’ if the customer decides to return it directly to store.

 

  • Reject return: indicates that you have denied the customer a refund/exchange/store credit upon receiving the item and the request is moved to the ‘Completed’ tab. Shippit does not notify the customer that it has been rejected.

 

  • Mark as completed: indicates that you have accepted the customer’s request for a refund/exchange/store credit upon receiving the item and the request is moved to the ‘Completed’ tab. Shippit does not notify the customer that it has been accepted. 

 

  • Download label: allows you to download return shipping label in case the customer asks for it

 

  • Resend customer email: allows you to resend the customer email detailing return instructions, the label and the track page link

 

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