How does a customer submit a return request

All they need to do is go to your returns portal and follow these simple steps:

  1. Login to the portal: Using their order reference number (excluding hashtag) and email used at the time of purchase.
  2. Submit request: Select item to return,  return reason and item condition, plus preferred return method if available.
  3. Download label and pack item: If approved, download and print return label and pack item.
  4. Drop off item or book pick up: Drop off item at any Australia Post postbox or post office, or book courier pick up.
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