All they need to do is go to your returns portal and follow these simple steps:
- Login to the portal: Using their order reference number (excluding hashtag) and email used at the time of purchase.
- Submit request: Select item to return, return reason and item condition, plus preferred return method if available.
- Download label and pack item: If approved, download and print return label and pack item.
- Drop off item or book pick up: Drop off item at any Australia Post postbox or post office, or book courier pick up.