Shippit Help Centre
Returns
Customer Portal Experience

Can my customer request a return for an order that has been partially fulfilled

The customer can still submit a request using their email/order number but will only see the fulfilled products (i.e. two products instead of three) in the product list in the portal.

Was this article helpful?

0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.

Articles in this section

How does a customer submit a return request
Does the order need to be shipped with Shippit for the item to be returned via the Returns portal?
How many shipping labels can my customer download from the returns portal
What emails will my customers automatically receive from Shippit
What happens when a customer submits a request that requires approval
What happens when a customer submits a request outside the return policy window
What happens when a customer submits the same request twice
Can my customer request a pick up time when booking a courier
Can my customer request a return for an order that has been partially fulfilled
Can my customer change the pick up address if they opt for courier pick up