The customer can still submit a request using their email/order number but will only see the fulfilled products (i.e. two products instead of three) in the product list in the portal.
Articles in this section
- How do I manage Returns within Shippit
- My customer can’t download the return label
- How does a customer submit a return request
- How easy is it to set up Shippit Returns
- What is Shippit Returns
- Does the order need to be shipped with Shippit for the item to be returned via the Returns portal?
- How do I track the status of incoming returns
- How do I configure my Returns settings
- What features are currently available
- How many shipping labels can my customer download from the returns portal