The customer can still submit a request using their email/order number but will only see the fulfilled products (i.e. two products instead of three) in the product list in the portal.
Articles in this section
- How does a customer submit a return request
- Does the order need to be shipped with Shippit for the item to be returned via the Returns portal?
- How many shipping labels can my customer download from the returns portal
- What emails will my customers automatically receive from Shippit
- What happens when a customer submits a request that requires approval
- What happens when a customer submits a request outside the return policy window
- What happens when a customer submits the same request twice
- Can my customer request a pick up time when booking a courier
- Can my customer request a return for an order that has been partially fulfilled
- Can my customer change the pick up address if they opt for courier pick up
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