Shippit Help Centre
Returns
Managing Returns

How do I manage Returns within Shippit

You will need to decide who can manually review and approve or reject requests that fall out of your return policy, and nominate a person to track and resolve all returns requests.

Here's a quick demo of how to review and track your returns in Shippit:

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Articles in this section

How do I manage Returns within Shippit
How do I track the status of incoming returns
How do I track my return requests
Approve or reject an unauthorised return request
Where can I view the track page for return delivery
What information appears in the ‘Completed’ tab
What are the possible track statuses displayed in the ‘Processing’ tab
What manual actions are available in the ‘Processing’ tab
What happens if I reject a return request
What happens when I approve a return request