The initial version of Shippit Returns includes the following features, but we’ll be adding more functionality in the future.


  • Branded self-service returns portal: Allow customers to request a return online using their order number and email address, and download the return shipping label 


  • Automatically generate labels: Customers can instantly generate a label when their return request meets your return policy criteria


  • Flexible return options: Give customers the option to drop off their return to any Australia Post office/ postbox or have it picked up by courier from their doorstep


  • Proactive tracking and notifications: Track your returns from request to item delivery, and keep customers up to date via email 


  • Customisable rules engine: Customise return reasons and conditions to suit your business


  • Discounted shipping rates: Get competitive shipping rates from a range of Shippit's carriers.


  • Simple cart integration: Integrate with Shopify or Magento 2 so Shippit can retrieve product order details and photos to display in the portal


  • Reporting: Keep track of your return shipping costs at a glance via our reporting dashboard, and view your returns history in completed returns
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