To configure Returns, go to your Settings which is available in the top right drop-down menu on your Shippit home screen. 


There are four steps to get started:

  • General: Create the URL for your portal, provide your return policy URL and enter your customer support contact details. 


  • Manage return rules: Configure your return policy window, return reasons and conditions, and return rules to automatically approve requests. 



  • Return methods: Select return shipping methods for your customers (drop off and/or pick up).



  • Returns branding: Specify what logo and colours need to be applied to brand your returns portal.


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