To configure Returns, go to your Settings which is available in the top right drop-down menu on your Shippit home screen.
There are four steps to get started:
- General: Create the URL for your portal, provide your return policy URL and enter your customer support contact details.
- Manage return rules: Configure your return policy window, return reasons and conditions, and return rules to automatically approve requests.
- Return methods: Select return shipping methods for your customers (drop off and/or pick up).
- Returns branding: Specify what logo and colours need to be applied to brand your returns portal.