Customers will automatically receive an email when:
Return request is approved (either upon submitting an authorised request in the Shippit returns portal or when their unauthorised request is manually approved)
Return item has been delivered to the merchant
As Shippit Returns does not manage the resolution of the return request, you’ll need to contact customers directly to notify them once their refund, exchange, store credit, etc. has been decided. You’ll also need to contact customers directly if you reject their request for a return label.