What happens when a customer submits a request that requires approval

They’ll see a message on the portal that their return request will need to be reviewed by your customer service team and that you’ll be in touch shortly.

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If approved, they’ll get our standard email with instructions to download the return shipping label and get their item ready for return.


If rejected, we won’t send the customer any further communication, so you’ll need to get in touch with them directly to let them know why you’ve declined the request.

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