What happens when a customer submits a request outside the return policy window

Customers will not be able to download a return shipping label from the portal when their request is outside the policy window. They’ll see a message on the portal that their return request will need to be reviewed by your customer service team and that you’ll be in touch shortly.


Note that even if the request meets a return rule based on the selected reason and condition, if the request is outside the return policy window, then it will still be considered unauthorised and require manual approval.

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