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  2. Returns
  3. Customer Portal Experience

Articles in this section

  • How does a customer submit a return request
  • Does the order need to be shipped with Shippit for the item to be returned via the Returns portal?
  • How many shipping labels can my customer download from the returns portal
  • What emails will my customers automatically receive from Shippit
  • What happens when a customer submits a request that requires approval
  • What happens when a customer submits a request outside the return policy window
  • What happens when a customer submits the same request twice
  • Can my customer request a pick up time when booking a courier
  • Can my customer request a return for an order that has been partially fulfilled
  • Can my customer change the pick up address if they opt for courier pick up

What happens when a customer submits the same request twice

Drew Lucas
  • October 14, 2019 22:00
  • Updated
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They’ll see a message saying their request has already been submitted when they try login using their email and order reference.

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  • What happens when I approve a return request

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