Articles in this section

• How does a customer submit a return request
• Does the order need to be shipped with Shippit for the item to be returned via the Returns portal?
• How many shipping labels can my customer download from the returns portal
• What emails will my customers automatically receive from Shippit
• What happens when a customer submits a request that requires approval
• What happens when a customer submits a request outside the return policy window
• What happens when a customer submits the same request twice
• Can my customer request a pick up time when booking a courier
• Can my customer request a return for an order that has been partially fulfilled
• Can my customer change the pick up address if they opt for courier pick up