Manage your customer expectations by sending timely notifications for the most important steps throughout delivery.
Your Notification Settings allow you to turn on or off notifications for each of Shippit's delivery statuses which include:
- Progress Updates are notifications for typical delivery stages from the moment an order is picked up through to delivery completed
- Delivery Exceptions include notifications for an initial delivery attempt is unsuccessful.
Hovering your mouse over Information Icons will provide you with a short description of what triggers a notification. Toggling the Switches on and off will determine whether a notification will be sent for each delivery status.
Preview email notifications
From the Notification Settings page, clicking on the text Preview next to a delivery status will load an example of the notification.
Here's an example of an 'In Transit' email notification.
Across Shippit's email notifications, your recipients will be able to see their:
- Tracking number
- Delivery status
- URL to the Track Page
- Provide Authority to Leave
- Links to Frequently Asked Questions
- Rate their Delivery Experience
💡 The Shippit logo on the top left of the email notification can be customised to your logo if you active Branded Tracking & Notifications.
Preview Track Pages
From the Email Notification Previews, you can click on the Track Delivery button to see an example of your Track Page (which is what your customers will see).
The Track Page capture's an order's journey from the moment an order is placed to delivery and includes:
- Tracking Number
- Estimated Time of Arrival
- Recipient Details
- Carrier Details
- Delivery Status
Apart from customising the Shippit logo on the top left to your logo, you can also add an advertisement about your upcoming sale, discount on second purchase, or links to your social media pages through the Track Page. Learn more here.
SMS for all delivery statuses are activated by default. If you'd like to turn SMS notifications off for certain statuses, please reach out to firstname.lastname@example.org.