On Thursday, 20th February, customers started seeing invalid quotes in error when attempting to place bookings through TNT.
We are working closely with TNT to investigate the root cause and resolve the issue as soon as possible. In the meantime, we encourage you to take advantage of our other carrier options to facilitate these bookings.
If you have any questions or concerns, please contact our support team by emailing firstname.lastname@example.org. Alternatively, please check this article periodically for the most updated information on the situation.
20/02/2020 UPDATE: TNT communicated that this issue was resolved by 6pm AEDT, 20th February, after a code adjustment was made to enable quotes and bookings to process as normal. We apologise for any disruption this may have caused.
26/02/2020 UPDATE: The TNT quoting issue is again preventing people from quoting and placing bookings as of 3pm AEDT, 26th February. We are working with TNT to have this rectified as soon as possible.
27/02/2020 UPDATE: TNT communicated that this issue was resolved by 7pm AEDT, 26th February, after another code adjustment was made to rectify the cause of this. We apologise for any disruption this may have caused again.