COVID-19 | How Shippit is Protecting our Customers & Community - Mar 2020

Both Shippit and all our partners are working closely together to ensure minimal impact to our shared customers and ultimately our community.

Ensuring delivery to customers.

We have enacted our business continuity plan to ensure our operations will be uninterrupted. We are also working with our courier and technology partners to ensure they also have continuity plans in place.

We will keep you updated on important changes such as the impact of containment zones as these will present new challenges that will make pickup and delivery in those areas difficult.

Maintaining delivery transit times.


We have seen an increase in support requests over the past week. Whilst our operations team are working closely with our partnered carriers to ensure delivery times are upheld, there will no doubt be challenges and we appreciate your patience with so much uncertainty ahead.

You may also want to advise your customers of the same at checkout to ensure expectations are aligned - a great example is PetCircle who have done this well.

 

Safety is critical.


As we work with businesses in the retail community, caring for the health and safety of our team, partners and customers is our highest priority.

We have proactively embraced social distancing as a measure to protect our people, our community, our partners and our customers; as such, we have globally moved to 100% remote work for at least the next two weeks.

 

Contactless Delivery with Authority to Leave.


Delivery drivers are among some of the most exposed workers and face great risk as they go about their daily jobs. To reduce potential spread, we recommend minimising contact where possible.

We encourage merchants to opt for Authority to Leave on deliveries during this time and advising your customers of the same but appreciate this may not be possible for high-value goods.

We want you to know that we are here to support you during this trying time. Our team is ready to talk through any potential challenges or concerns you may have around disruption to your own business - whether it be saving costs, driving revenue, how to cope with increased demand or simply improving how we can support you best, please don't hesitate to get in touch. ️

Our support team remains fully staffed and accessible via email and live chat in-app.

 
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