With everyone's safety at the forefront and to minimise this risk of COVID-19 spreading, we've made some changes to our pickup process until further notice.
- On pickup, if goods are already present, the courier will collect the present items ensuring
they check with the customer that they have collected in full whilst maintaining appropriate
- If a customer attempts to hand goods directly to the courier, they will
be requested to place the goods down and allow the courier to collect the goods whilst
ensuring an appropriate distance is maintained. Please ensure all goods are packaged, ready
and presented in an appropriate area collection by the courier prior to booking.
- If not present, pickup will be attempted by couriers by knocking on the front door
or attending the pickup/despatch area and waiting at a distance of 1.5 metres for the
customer to attend. If the customer or goods are not made available, the driver will mark the job as futile.