Shippit Transit Protection | Update Following New Carrier Delivery Process (20/03/20)

With regards to Shippit Transit Protection and in light of the new processes carriers are putting in place following the COVID-19 pandemic, the normal terms and conditions still apply.

1. All damage, loss, and disputes must be reported immediately or within 24hours.

2. An investigation will follow with the carrier.

3. Should the carrier be found at fault, your claim will be evaluated as per normal given sufficient proof and all documentation is supplied at the time of submitting the claim.

More on the driver's practising authority to leave:

• ATL will only be used if it's safe to do so i.e no apartment buildings, public streets etc.

• The driver should be taking a picture if possible or noting exactly where it's left (e.g around the side in your wooden box).

• If the customer is disputing receipt they still need to follow normal protocol and report this immediately so we can question the driver. The driver might also return to the property to confirm where goods were left.

• If it's not safe to leave with ATL, the driver will either card the delivery so the customer can rebook on a day they are home, or take to a nearby collection point.