This page will outline any operational changes impacting both the domestic & international Australia Post service.
Friday, 08 May 2020 - Ongoing delays to domestic and international service.
During these challenging times, Australia Post is working hard to deliver your parcels. Current volumes however exceed even our busiest Christmas period and we are processing close to two million parcels a day. This heavy volume coupled with significantly reduced flights and the impact of social distancing in our facilities has led to delays.
To adapt to these pressures we’ve made the following changes:
- Facilities are operating 24/7 and our drivers are delivering on weekends.
- Fifteen new or repurposed processing facilities have been added to increase capacity.
- Eight extra freighter flights have been added within Australia so we now have seventeen dedicated air freighter flights per day.
- Hundreds of casual staff have been recruited into the network and contact centres.
- International notifications have been updated for better visibility and we’ll advise you if your parcel needs to go by sea.
Some small changes to help us move your parcel faster:
- Make sure that the label and barcode on your parcels are clearly visible so it’s easier for us to scan.
- Update your delivery address so your favourite websites know that you’re working from home.
- Where possible, use flat standard packaging, as this will make it easier for us to manage and deliver.
- Check the international updates section on our website to see which overseas destinations we are currently sending to and receiving from.
For those sending or waiting on international parcels, please be aware that there are significant delays to many destinations due to limited flights and government restrictions. Impacts to the United States of America, New Zealand, Germany and France are significant with severe delays being experienced. Where airline capacity does become available, we continue to prioritise Express Parcels. A number of destinations also have full service suspensions where we are unable to move parcels due to airport closures or major delivery issues.
We understand that these international and local impacts are frustrating, but our posties, delivery drivers, Post Office team members and contact centre staff are doing their best, so please show them a little understanding.
As a reminder, our tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit.
To get the most from the post and to stay up to date on on all service impacts, please visit our website.
Thank you for your patience.
Your team at Australia Post.
Friday, 24 April 2020 - Suspension of Express Post Guarantee of Next Day Delivery.
At Australia Post, we’re working hard to deliver for our customers in these difficult times. We are however, experiencing significant delivery delays in our network due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online.
These delays mean we are temporarily suspending the Express Post guarantee of next day delivery as we are unable to commit to this timeframe. Express Post is still available but parcels may not be delivered next business day every time.
We know you’re keener than ever to find out when you’ll receive your deliveries. You can track your delivery through parcel tracking, the chatbot and the MyPost App. We ask for your patience with our contact centre colleagues based here in Australia who are doing their best to keep up with the additional demand.
For all information about changes to service, up to date details on delays and impacts including any Post Office closures, please visit our website.
Monday, 30 March 2020 - Australia Post Remains Operational.
Post offices are still open for business across the country providing sending and receiving, retail and banking services. Any changes due to the ongoing impacts are available in our important updates section on our website.
Our post offices have implemented social distancing protocols to increase your safety, and other measures are coming soon to improve hygiene and reduce risks.
Our army of posties and drivers are still out across Australia trying their hardest to deliver parcels first time and providing contactless doorstep delivery. We know you love to greet them and have a chat, but to help us all, please remember we need to do this from a distance now.
Sunday, 22 March 2020 - Australia Post Remains Operational.
- Australia Post today reiterated it remains fully operational across Australia during government restrictions on non-essential activity. Posties, delivery drivers and Post Offices will continue to operate.
- To date, there are no confirmed cases in the Australian workforce of more than 80,000 people.
- Customers can be assured they will continue to be able to send and receive parcels and mail, pay bills and use Bank@Post during this time.
- Australia Post operates more than 4,000 Post Offices and 220 delivery facilities across the country and has a large presence in regional and remote Australia, as well as access to the largest and most comprehensive dedicated air and road freighter network in Australia. Customers are also able to get their parcel delivered to a free 24/7 Parcel Locker, with more than 400 locations available.
- Action has been taken to protect the health and safety of the workforce and customers in relation to the spread of coronavirus, in line with Australian government regulations.
- For the latest information on the action Australia Post is taking to protect the health and safety of its people and customers in relation to coronavirus, visit this page.
Monday, 23 March 2020 - International Service Delays.
Australia Post is experiencing international delivery delays due to the coronavirus COVID19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible.
However due to the ever-changing situation, delays may occur in all destination countries. Currently there are known delivery service delays to and frommany countries. Find more specific info here.
- Services Suspended to: Austria, Bahrain, Cayman Islands, Cyprus, Djibouti, Egypt, Estonia, French Polynesia, Jordan, Kiribati, Kosovo Kuwait, Libya, North Macedonia, Moldova*, Norway, Peru, Philippines, Saudi Arabia, Spain, South Korea*, Tunisia, Turkey*, Tuvalu , Ukraine, Western Samoa. (* Express Services only at the moment).
- Minimal to no disruption: USA, New Zealand, Japan, Macau, Hong Kong. Expect delays of 5+ days to most other destinations.
- Default authority to leave is in places and there is generally no signature captured for all destinations.