With a surge in online bookings, we have seen delays across our entire partnered carrier network in transit times. We expect performance to degrade further in On-Time delivery performance, as such we have implemented a banner across all tracking pages to better align customer expectations.
We suggest you also incorporate communications around impacted delivery timelines at the point of purchase. We also recommend against guaranteeing express delivery transit times as couriers may not meet transit times. Stay updated on all courier network and support updates.