⚠️ COVID-19 Proactive Alert Message in App and on Track Page

With a surge in online bookings due to the Covid-19 lockdowns, we have seen disruptions across our entire partnered carrier network.

We're currently seeing a 1-3 day delay in transit times in most areas and as such, we have implemented a banner both in App and across all tracking pages to better align customer expectations.

You can stay up to date with transit times for key delivery lanes using our Carrier Health Check - Transit Time Matrix.

 

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Sending a package?

We recommend using express or priority carriers wherever possible for deliveries with specific arrival dates.

Receiving a package?

Our partnered carriers are working through these operational challenges as best and we kindly ask that you allow an extra 3 days before raising a delayed delivery query with our support team.

 

 

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