Shippit's Help Launcher Reduces Enquiries, Speeds up Resolution & Keeps Customers Happy
Shippit’s Delivery Help Launcher saves you time and heartache. Now, your recipients can instantly request help directly from their delivery tracking screen. No more messy, angry communications or lengthy forms just seamless support without the middleman. From a range of support options including redelivery, redirection, delays, damaged or missing deliveries and more, your customers can now place a support request in just 2 quick clicks.
For support that needs that extra level of detail, customers can add a message when submitting the request. We will then reach out via email with an update or continue the conversation.
The Delivery Support Launcher is exclusively available for deliveries booked on Shippit’s discounted shipping services, for Standard, Express and Same Day deliveries. We’ve updated instructions in the tracking emails so your customers know how to easily get help on their deliveries.
How it Works
At the bottom of the track page, your customers can now see a button to get help on their delivery by accessing the Help Launcher. Here's an example of the steps involved for a request to update the delivery address.
Once submitted, your customer will receive a confirmation email. Our team will then reach out with an update or to continue the conversation.