Submit a Transit Protection Claim

Submitting a claim is as easy as emailing our support team at, transit_protection@shippit.com. Here’s what you need to know if your goods have been damaged or lost in transit.

Damaged Goods

• If the external packaging is visibly damaged, the goods should not be signed for if damaged so it's crucial to remind customers to reject the delivery i.e don't accept the goods.
  • The driver will then scan the goods as damaged and refused, then notify Shippit so we can assist you with a damage claim.
• If the damage is internal and unnoticeable until opening the package, you'll need to request the below from the customer before escalating to Shippit:
  
  1. Pictures clearly showing the damaged goods
  2. Pictures clearly showing the internal and external packaging
  3. Description of the damage and how the goods were packaged
  4. The customer should also hold onto the goods until further notice from Shippit as the driver may return to inspect or collect the goods

Lost Goods

• Contact our support team via live chat or email so we can investigate with the courier.
• Once the courier deems the goods missing, we can assist you with a damage claim.