How pickups work.
Once an order is booked on Shippit we'll automatically send the manifest and pickup information to the carrier who'll then upload your booking or manifest, and allocate the pickup driver where required.
Pickup cut-off times.
Standard carriers require 24 business hours to arrange collection once booked on Shippit (not including pubic holidays).
If you have booked a priority (sameday) order, please refer to our Sameday Guide.
Rebooking a pickup.
If you ship a high volume of packages then there is no need to request another pickup. Your driver will already have agreed to a regular pickup schedule.
If you're experiencing issues with an agreed regular pickup schedule, please reach out to support for help.
If there is no existing pickup schedule
Cancelling a pickup.
Simply navigate to the TRACK page within the Shippit App and search the order.
Select Cancel Delivery and we'll send the carrier a notification to cancel the pickup.
Note: if the driver has already attempted collection, a futile fee may apply.
Do drivers guarantee a pickup time.
A an exact pickup time is never possible to guarantee as your pickup driver's run schedule will vary each day. However, it is possible to narrow down a pickup window.
Simply ask your driver what their normal run times are for your local area or, if you're experiencing issues be sure to reach out to our support team for help.